I got an error when making a purchase

If you encountered an error or were unable to complete your purchase, don’t worry, we’re here to help.        

Below are some of the most common error codes, their explanations, and what you can do to resolve them.  

Error Code	Explanation	Suggestion
Error 213	This indicates that the transaction has expired. This could be due to: - Not entering the OTP code on the Codashop payment page in time (for Direct Carrier Billing), or - The Codashop system not receiving your payment within the session time (for Bank Transfer / E-Wallet / Checkout in Store).	Restart your device and try making the purchase again if you haven’t been charged. If you have already paid or been charged, please contact us via this form and include proof of payment (screenshot) showing the amount charged so we can check it in our system.
Error 225	You are trying to make a purchase using a payment channel that is not active.	Try purchasing again using another available payment channel.
Error 227	You are attempting to make a purchase at a price option that is not yet active in Coda’s system.	Please try purchasing again using a different price option.
Error 309	The IP address you initiated the purchase from has been blocked.	Try restarting your phone if you’re using mobile data, or restart your modem/router if you’re on Wi-Fi.
Error 312	You have exceeded your daily or monthly spending limit set by your mobile network.	Wait until the next day or month before using the same phone number. You may continue to top up using a different phone number or payment method.

Additional Tip: System Errors        
If you encounter a system error message or your purchase process fails unexpectedly, please wait a few minutes before trying again. This may happen due to temporary server or network issues on either the payment channel or Coda’s system. Retrying after some time often resolves the issue.        

If none of the above steps resolve your problem or you encounter an unlisted error code, please contact our support team via this form.

Include the following information to help us assist you quickly:        
1. Error code (if any)        
2. Date and time of transaction        
3. Payment method used        
4. Proof of payment (if charged)        
        
We apologize for the inconvenience and appreciate your patience while we help you resolve this issue.