Yu-Gi-Oh! MASTER DUEL – I was charged, but my transaction could not be completed.

If you were charged but your Yu-Gi-Oh! MASTER DUEL  purchase didn’t go through, please don’t worry — we’re here to help!        
        
Please check your in-game purchase history to confirm whether the purchased items or points have already been delivered to your account.        
 

To check your in-game purchase history:        
• Open the game → go to Extras → Support / Services & Info → select “Check completed purchases”        
• You can also check your Yu-Gi-Oh! MASTER DUEL Points/spending history via the My KONAMI website under the [Yu-Gi-Oh! MASTER DUEL Points] > History section.        
        
If you still haven’t received them, kindly reach out to our customer support team through this form and provide the following details:        
        
1. Date and Time of Transaction:        
2. Phone Number or Email:        
3. Game Name: Yu-Gi-Oh! MASTER DUEL
4. Order Amount:        
5. Payment Proof: (e.g., a screenshot of your receipt or payment confirmation)        
        
Once we receive your information, our team will investigate and assist you with your Yu-Gi-Oh! MASTER DUEL transaction issue.        
We apologize for any inconvenience and appreciate your patience.