Yu-Gi-Oh! MASTER DUEL – I have purchased Gems, but they are not reflected in my account

If you have purchased Yu-Gi-Oh! MASTER DUEL Gems but they haven’t appeared in your account, don’t worry, we’re here to help!
        
Please check your in-game purchase history to confirm whether the Gems have already been credited to your account.

To check your purchase history in Yu-Gi-Oh! MASTER DUEL
• Open Yu-Gi-Oh! MASTER DUEL
• Go to Extras → Support / Services & Info → Check completed purchases.
• Review the list to see if your Gems purchase appears.
        
If your purchase does not appear or your Gems have not been credited, please see which of the scenarios below applies to you.

Scenario 1
You completed your payment and received a notification page, email, or text message from Coda stating that your transaction was successful, but your Gems were not delivered. This means there may be a delay or issue on the publisher’s side in fulfilling your order. Don’t worry, we keep a record of your transaction and will help ensure your order is completed manually.
        
Scenario 2
You received a message that your transaction was overdue or not completed. This may be due to a connection issue between the payment channel and Coda, which prevented the system from updating your purchase status. Please allow time while we investigate the issue with the payment provider.
        
Please submit this form and send the following information so that we can help diagnose the problem and resolve it for you:
1. Time of Transaction:
2. Phone Number or Email:
3. Game/App Name: Yu-Gi-Oh! MASTER DUEL
4. Product Name:
5. Product Price: [amount]
6. Product link:
7. Success/Failure Notification from Coda: (attach screenshot if possible)
        
We’ll review your information to complete your Yu-Gi-Oh! MASTER DUEL Gems purchase
We apologize for any inconvenience and appreciate your patience.