eBaseball™: MLB PRO SPIRIT – I have purchased Diamonds, but they are not reflected in my account

If you have purchased eBaseball™: MLB Pro Spirit Diamonds but they haven’t appeared in your account, don’t worry, we’re here to help!
                                
Please check your in-game purchase history to confirm whether your Diamonds have already been delivered.
To check your purchase history in eBaseball: MLB PRO SPIRIT  
• Open eBaseball™: MLB PRO SPIRIT                                
• Go to Menu → Shop → Purchase History.                                
• Review your latest purchases to confirm if the Diamonds were credited.                                
                                
If the transaction is missing or the Diamonds were not delivered, please review the scenarios below.

Scenario 1 
You completed your payment and received a notification page, email, or text message from Coda stating that your transaction was successful, but your Diamonds were not delivered. This means there may be a delay or issue on the publisher’s side in fulfilling your order. Don’t worry, we keep a record of your transaction and will help ensure your order is completed manually.                                
                                
Scenario 2
You received a message that your transaction was overdue or not completed. This may be due to a connection issue between the payment channel and Coda, which prevented the system from updating your purchase status. Please allow time while we investigate the issue with the payment provider.                                
                                
Please submit this form and send the following information so that we can help diagnose the problem and resolve it for you: 

                               
1. Time of Transaction:                                
2. Phone Number or Email:                                
3. Game/App Name: eBaseball™: MLB PRO SPIRIT                                
4. Product Name:                                
5. Product Price: [amount]                                
6. Product link:                                 
7. Success/Failure Notification from Coda: (attach screenshot if possible)          
                                
We’ll review your information to complete your eBaseball™: MLB PRO SPIRIT Diamonds purchase.

We apologize for any inconvenience and appreciate your patience.